Most cleaning businesses start out as a one-person operation, but as the business grows, it’s necessary that they bring on board additional workers. While there’s a financial implication to hiring a cleaning team, it’s usually the right approach. With a larger team, your cleaning business can take on more clients and truly establish themselves as the go-to cleaning business in the local area.
With that said, while there are advantages to hiring additional cleaners, it does come with its own challenges, especially for people who have never managed employees before. In this post, we’ll run through some handy tips for managing your growing cleaning business team, ensuring that you can consistently deliver quality work.
Hire The Right People
It’s much easier to simply hire the right person, rather than trying to make it work with someone who was never right for the job in the first place. Hiring the right candidate involves looking beyond their experience, and instead checking that they make sense for the role. Having a good feeling that the person won’t let you down is paramount, especially since they will have such a big impact on the client’s experience of working with your business.Â
Managing Scheduling
It can be difficult enough to stay on top of your cleaning business schedule when you’re the only worker. It becomes all the more complicated when you add other employees into the mix. Ensuring that you have a firm grasp on scheduling is paramount for keeping both customers and employees happy. After all, no one benefits when a cleaner fails to turn up simply because they didn’t know they were supposed to be there. The best way to stay on top of scheduling is to use cleaning scheduling software, which will allow you and your employees to easily see the schedule. The best software is mobile-friendly, too, ensuring your team can view the schedule — and be updated about any changes — even when they’re on the move.Â
Open Communication
Open communication with your staff is essential for a simple reason: it can help eliminate issues before they have time to become problems. The best working environments are ones where employees feel comfortable bringing up issues because they have trust that they’ll be listened to. By taking this open approach, you’ll be ensuring that your employee’s morale is kept high, which will translate to a better level of service and reduced employee turnover, both of which can make a real difference to the bottom line.Â
Provide Ongoing Training
You’ll have thoroughly trained your new recruits when they first join your business. However, it’s important that the training doesn’t end there. Providing ongoing training offers a wide range of benefits, including helping to keep your staff engaged and motivated — the best workers want to learn — and also ensuring that your business remains competitive. There are always new cleaning practices and trends emerging; by taking the time to invest in your team’s training, you’ll be putting your business in a good position to earn more customers in the future.
